Policies

PRIVACY AND SECURITY POLICY
Your privacy and security is important to us.
This policy sets out how Ruby Rose Beauty Therapy protects any information that you provide us. By accessing this website you agree that you have read and understood this Privacy Policy. We reserve the right to make changes to this policy at any time,  so please review it frequently. Changes and clarification will take effect immediately upon their posting on the website. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue selling products to you.

YOUR ACCOUNT & EMAIL COMMUNICATION
When you sign up to an account, you will only be added to our mailing list if you agree to it. Your email address will never be sold or shared and will only be used to send emails throughout the purchasing process and other newsletter emails advertising of new stock, sales and/or other information that we deem of interest to our customers.  If you do not want to receive email or other mail from us, you can unsubscribe by clicking the unsubscribe link at the bottom of any Ruby Rose Beauty Therapy email. We may disclose your personal information if we are required by law to do so.

PAYMENTS
Ruby Rose Beauty Therapy works hard to protect the security of all of your personal information, including your credit card information.  If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL), this adds an extra layer of security to your online purchase.

LINKS AND THIRD PARTY SERVICES
When you click on links in our store, they may direct you away from our site. Third party links on this site may direct you to third party websites that are not affiliated with us. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. Once you leave our stores website or are redirected  to a third party website or application, you are no longer governed by this Privacy Policy or our websites Terms and Conditions.

COOKIES
We do use cookies on this website. Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser tor enable our systems to recognise your browser and to provide features such as remembering that you have logged in already and storage of items in your Shopping Cart between visits. You are able to accept or decline a cookie and a cookie will not give us access to your computer or any personal information apart from what you choose to share with us. We also use cookies to gather information about which of our web pages are used the most, and which pages are gathering the most repeat hits. In this way we can analyse this data to create a better customer experience.
If you have any questions about this or any other policy please contact us at Ruby Rose Beauty Therapy.

RETURN POLICY

Rights of return
Terms and Conditions
If there is a reason you wish to return or exchange any item/s purchased from us that's okay, we're happy to do so. Any returns must be received back to us within 14 days of purchase and must be unused and in its original packaging. Unfortunately we are unable to offer returns on products that have been opened as we cannot resell these. Item/s which were purchased on sale or on clearance are also unable to be returned.

Returning your items
Please contact us before you return the item/s. Please include your invoice number and reason for return and we will be able to give you any further instructions.  When we have received your returned items we can begin the returns process. Please note it can take up to 10 working days and we will notify you once complete.

Send your completed return form and items wrapped securely and via a trackable method to:

Ruby Rose Beauty Therapy
134 Petrie Street
Richmond
Christchurch 8013
New Zealand

Please note: we do not take responsibility for any items lost or damaged in the process of return, that is why we recommend that you package the items securely and use a trackable shipping method. We will process an exchange or refund you once the item has been returned and we accept it.