PRIVACY AND SECURITY POLICY
Your privacy and security is important to us.
YOUR ACCOUNT & EMAIL COMMUNICATION
When you sign up to an account, you will only be added to our mailing list if you agree to it. Your email address will never be sold or shared and will only be used to send emails throughout the purchasing process and other newsletter emails advertising of new stock, sales and/or other information that we deem of interest to our customers. If you do not want to receive email or other mail from us, you can unsubscribe by clicking the unsubscribe link at the bottom of any Ruby Rose Beauty Therapy email. We may disclose your personal information if we are required by law to do so.
Ruby Rose Beauty Therapy works hard to protect the security of all of your personal information, including your credit card information. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL), this adds an extra layer of security to your online purchase.
LINKS AND THIRD PARTY SERVICES
If you have any questions about this or any other policy please contact us at Ruby Rose Beauty Therapy.
Rights of return
Terms and Conditions
If there is a reason you wish to return or exchange any item/s purchased from us that's okay, we're happy to do so. Any returns must be received back to us within 14 days of purchase and must be unused and in its original packaging. Unfortunately we are unable to offer returns on products that have been opened as we cannot resell these. Item/s which were purchased on sale or on clearance are also unable to be returned.
Returning your items
Please contact us before you return the item/s. Please include your invoice number and reason for return and we will be able to give you any further instructions. When we have received your returned items we can begin the returns process. Please note it can take up to 10 working days and we will notify you once complete.
Send your completed return form and items wrapped securely and via a trackable method to:
Ruby Rose Beauty Therapy
134 Petrie Street
Please note: we do not take responsibility for any items lost or damaged in the process of return, that is why we recommend that you package the items securely and use a trackable shipping method. We will process an exchange or refund you once the item has been returned and we accept it.